Exchange and Return Policy
Can I return or exchange water after purchasing it?
Yes,
you can return or exchange the water if you are not satisfied with our services
or if there is a clear defect in the packaging or the water inside the carton
When can I return the water after purchase?
You
can return the water within a week from the time of purchase shown in the
invoice, provided that it is returned in the same original condition without
use
How can I return the water after purchase?
Just
contact us at 0580674444 and you will be informed of the full return procedures.
How do I get a refund?
If
the conditions of return apply, the amount will be delivered in the same way in
which the purchase was made.. In the case of cash, the amount will be returned
immediately upon delivery of water
In
the case of a credit card, the amount will be returned to the same card number
within 14 working days
I
returned the goods and the amount was not returned to my account after the
mentioned period?
Check
with your bank
Are there any conditions for returns?
The
water must be in its original condition at the time of receipt. In the event of
any defect resulting from misuse or storage, we apologize for receiving it for
health reasons. The original purchase invoice or a copy of it must also be
present. In the event of a defect or defect in the product due to a clear
manufacturing defect, it shall be replaced or returned According to the
company’s policy, it is also possible to return part of the products in one
invoice in the event of a clear workmanship defect only, but in the event of
return without reason, all products must be returned in the invoice to return
the full amount with deduction of delivery expenses according to the policy of
the Ministry of Commerce
I bought a product that had a discount or offer, can I return it?
Unfortunately,
products purchased with a special offer or discount cannot be returned
Is there a cost to be deducted from the amount of the goods?
Yes
.. the cost of shipping the products will be deducted from your site for the
company, which is determined by the company according to its internal policy,
and you will be informed of the cost when you contact the return
Terms and Conditions
Your
use of the Suqia Al-Madina app / website and your submission of your personal
information to us constitutes your acceptance of the terms contained in the
privacy policy, by referring to “the company” or “we”, it represents the City
Waterpark company registered in the Kingdom of Saudi Arabia, while “you” or
“user” it Represent anyone who uses the City Water App or Website. If you do
not agree to these terms, you must stop using the application / website now
Is my information safe?
In
the event that you use the Service, you must be assured that we do our best to
protect your personal data, prevent illegal or unauthorized access to it and
even protect it from processing, alteration and loss. Although various
protection measures have been taken and improved,
We
disclaim all responsibility for any breach that occurs from your contact or
from parties outside our control as no system or technology can remain
completely safe from damages, so if you feel any loophole within the
application / site, you can contact us to work on a solution this problem
through the following e-mail: info@sokia.sa
How is the process of processing electronic payment within the
application / website?
Suqia
Al-Madina uses a trusted third party to process electronic payments, and these
processes do not apply to people who choose “pay on delivery” during the
shopping process. This third party may request information about your credit
card and may ask you to access your contact list and may We ask for some
permissions to improve your service such as getting your location coordinates
to improve the delivery process
Do you share my personal data with any other parties?
The
privacy of Suqia Al-Madina users is the most important thing that we try to
protect in every possible way, as we never sell this data, but some necessary
information may be shared with a third party for the purpose of improving your
experience of using our services, and the goals for which we collect this data
are statistical and marketing objectives only. Such as the number of users and
where they benefit from the service or the products that have been shown or
requested
What are the powers that the system requires from me?
Access
to phone status: Access to your location coordinates to facilitate the delivery
process and calculate the time required to deliver the order to your address
If
you browse the store, we will not collect any personal data about you until you
decide to use and benefit from the service, and if you use it, we collect, for
example, the personal data described below
• The name
• E-mail
• Mobile number
•
Location and address “This sometimes requires activating
the GPS feature.”
•
In addition to the cookies for your browsing of the site /
application
How we use personal data?
We
collect personal data for the following reasons:
•
Registration in the application
•
Personalize your experience in the app to get the best
possible experience of shopping with Suqia Al Madinah
•
Planning to know the time that will be taken in the
delivery process
•
Inform you about promotions
•
Communicate with you
Is my personal data safe?
We
use very advanced technologies to keep your data private and prevent it from
being lost, stolen or hacked
Can I modify my details?
You
can modify your personal data by logging into your account in the application
or website, or by communicating with customer service by pressing the Contact
Us button from the side menu within the application / website
Right to modify the terms of use?
Water
City has the full right to update its terms of use, whether by adding or
deleting new terms or amending existing terms at any time
How do we notify Suqia Al-Madina
users of any update in the Terms of Use?
We will not send any notification or email
about updates to the Terms of Use, but you can always find out about any update
by visiting this page
What is the law that governs the
condition?
These
Terms of Use are governed by the law of the Kingdom of Saudi Arabia, and your
acceptance of them means your agreement to submit to the jurisdiction of the
Saudi courts
Do you have any questions?
If
you have any inquiries, questions or concerns about these terms, we are always
welcome to answer your questions and inquiries, you can contact us directly
through the email info@sokia.sa and you will be answered as soon as possible